Privacy Policy

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Thank you for visiting the Fleur’s Guitar Hub website and reviewing our privacy policy. Fleur’s Guitar Hub is committed to ensuring that your privacy is protected. This privacy policy sets out how Fleur’s Guitar Hub uses and protects any information that you provide when you use this website.

What information we collect and how it is used

Personal Information

Fleur’s Guitar Hub collects, holds, uses and discloses personal information when you choose to submit an enquiry or directly via our online contact forms, enrolment forms or email links. This may include your personal details, such as your name, date of birth address, email address or telephone number. It may also include details of services we have provided to you and/or you have enquired about, and our response to you. This will only be used for the purpose you provided it and we will not use it for any other purpose without your consent.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To contact and communicate with you.
  • Internal record keeping and administrative purposes.
  • We may use the information to improve our products and services.
  • If you have previously agreed (via checkbox on an enrolment form) to us using your personal information for direct marketing purposes, we may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided.

Anonymous information

Fleur’s Guitar Hub collects anonymous information when you visit and browse through this website using cookies (see ‘how we use cookies’) and Google Analytics (see ‘Google Analytics’). For instance, we may collect information such as number of visits, date and duration of visits, unique visits, documents viewed, browser type, and the way the site is navigated. This information is not personally identifiable and is collected for statistical and maintenance purposes only that enables us to continually evaluate the performance of this website.

How we use cookies

A cookie is a small file that a website sends your computer. It records information necessary for certain website functions, such as remembering your preferences or settings.  More information on cookies can be found on Cookie Central: http://www.cookiecentral.com/. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google analytics

The Fleur’s Guitar Hub website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”), to gather statistics. Google Analytics uses a first-party cookie and javascript code to collect information about visitors to the Fleur’s Guitar Hub website. Google Analytics anonymously tracks how our visitors interact with this website, including where they came from and what they did on the site, and whether they completed any transactions on the site. For privacy information about this product, please refer to Google’s privacy policy: http://www.google.com/policies/privacy/.

Storage and disclosure

We only use personal information collected via our online contact forms, enrolment forms or email links for the purposes for which it was given to us. We may disclose personal information to third party service providers. When you submit your personal information via our online contact form, it is stored within the web-hosting (Siteground) system. When you submit your personal information via our enrolment form, it is stored in an email marketing service platform (Vision 6). We otherwise do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to parties outside Fleur’s Guitar Hub unless you have authorised us to do so or unless required by law.

Security

Fleur’s Guitar Hub is committed to ensuring that your information is secure and takes reasonable steps to protect any personal information from unauthorised access once that personal information comes into its possession. You should be aware that there are risks in transmitting information across the Internet and therefore we cannot guarantee the security of your personal information and/or use of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in an enrolment form on the website, look for the checkbox that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@fleursguitarhub.com.au.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you don’t want us to process any information we are holding on you anymore, please contact us at info@fleursguitarhub.com.au or send us mail to: PO Box 24, Magill SA 5072.

Policy changes

Fleur’s Guitar Hub may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

Contact details

If you have any questions about this privacy statement, please contact us.